At info@spraygroundx.shop, we want our customers to feel confident when shopping with us. This Return and Refund Policy explains your rights and the procedures for cancellations, returns, refunds, damaged items, and other order-related issues.

This policy applies to purchases made through info@spraygroundx.shop and is intended to operate in accordance with applicable German and European Union consumer protection laws.

Customer Service Email: info@info@spraygroundx.shop

1. 14-Day Right of Withdrawal

If you are a consumer located in Germany or another country within the European Union, you generally have the legal right to withdraw from an online purchase without providing a reason.

The withdrawal period is 14 days.

For purchases of goods, the 14-day withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, receives the goods.

If an order contains several products delivered separately, the withdrawal period generally begins when you receive the final item from that order.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the purchase before the withdrawal period expires.

You may contact us at:

Email: info@info@spraygroundx.shop

Your withdrawal request should preferably include your name, order number, the product or products concerned, and a clear statement that you wish to withdraw from the purchase.

A specific reason for withdrawal is not required.

2. Returning Products After Withdrawal

After notifying us that you wish to exercise your right of withdrawal, you must return the applicable products without undue delay and generally no later than 14 days after notifying us of your withdrawal.

Please contact us at info@info@spraygroundx.shop before sending a return so that we can provide the appropriate return instructions.

Do not return products to an address appearing on the parcel or shipping label unless our customer service team has confirmed that address as the correct return location.

Returned products should be securely packaged to reduce the risk of damage during return transportation.

3. Condition of Returned Products

You may inspect a product in the same manner that would normally be permitted in a physical retail store.

You may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Where applicable, returned items should include their original accessories, components, and packaging.

The absence of original packaging does not automatically remove statutory consumer rights, but customers should package returned products appropriately to prevent damage during transportation.

4. Return Shipping Costs

Unless otherwise required by applicable law or expressly agreed by us, customers exercising the statutory right of withdrawal may be responsible for the direct cost of returning the goods.

If an item is defective, damaged, incorrect, or materially different from what was ordered, reasonable return shipping costs will not be charged to the customer where applicable under consumer protection law.

Please contact info@info@spraygroundx.shop before returning a defective, damaged, or incorrect item.

5. Refunds Following Withdrawal

If you validly exercise your right of withdrawal, we will refund payments received from you in connection with the applicable purchase, including the cost of the least expensive standard delivery method offered by us where required by law.

If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost resulting from that choice may not be refundable.

Refunds will generally be processed no later than 14 days after we receive your notice of withdrawal.

For purchases involving physical goods, we may withhold the refund until:

• We have received the returned goods; or

• You provide evidence that the goods have been sent back,

whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction unless another method is expressly agreed.

You will not be charged additional fees by us solely for receiving an approved refund.

6. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is:

• Damaged during delivery;

• Defective;

• Incorrect;

• Missing essential parts; or

• Materially different from the product ordered,

please contact us at info@info@spraygroundx.shop.

Please provide your order number and, where reasonably possible, photographs or other information showing the issue. This helps us assess the problem and provide an appropriate solution.

Depending on the circumstances and applicable consumer law, remedies may include repair, replacement, price reduction, or refund.

Nothing in this policy limits your mandatory statutory rights relating to defective or non-conforming goods.

7. Statutory Guarantee Rights

Consumers purchasing goods in the European Union have statutory rights where products are defective or do not conform to the sales contract.

These statutory rights exist independently from the 14-day right of withdrawal.

Where a product is defective or does not conform to the contract, customers may be entitled to remedies provided by applicable law, including repair or replacement and, where legally applicable, a price reduction or termination of the contract and refund.

This Return and Refund Policy does not restrict or exclude any mandatory statutory guarantee rights available to consumers under German or European Union law.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain types of products or transactions where an exception is permitted by applicable law.

Examples may include:

• Goods made according to the customer's specifications or clearly personalized;

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Goods that can deteriorate or expire rapidly;

• Goods that become inseparably mixed with other items after delivery;

• Certain sealed audio, video, or software products after the seal has been removed;

• Certain digital content where performance has begun after the customer's express consent and acknowledgment of the loss of the withdrawal right.

Any exception will only be applied where legally permitted.

9. Non-Statutory Returns

Where a return falls outside the mandatory statutory right of withdrawal or other mandatory consumer rights, acceptance of the return may be assessed by our customer service team.

Any additional voluntary return rights offered by info@spraygroundx.shop do not reduce or replace the statutory rights available to consumers.

10. Exchanges

If you would like a different product, size, style, or variation, please contact us at info@info@spraygroundx.shop.

Where direct exchanges are not available, you may be required to return the original product in accordance with this policy and place a new order for the preferred item.

Statutory rights remain unaffected.

11. Order Cancellations Before Shipment

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@info@spraygroundx.shop.

We will attempt to process the cancellation before shipment. However, we cannot guarantee that an order can be stopped once fulfillment or shipment processing has begun.

If the order has already been shipped, consumers may still exercise any applicable statutory right of withdrawal after receiving the goods.

12. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.

If you wish to withdraw from your purchase, you should clearly notify us at info@info@spraygroundx.shop.

Any handling of returned, refused, or unclaimed shipments will remain subject to applicable consumer law.

13. Refund Processing Time

Once a refund has been issued by us, your bank, credit card provider, payment service provider, or other financial institution may require additional processing time before the refund appears in your account.

These processing times are controlled by the relevant payment provider and may vary.

If we confirm that a refund has been issued but it has not appeared after a reasonable period, please first contact your payment provider and then contact us if further assistance is required.

14. Lost Returns

Customers should retain proof of shipment when returning an item.

Where you are responsible for arranging return transportation, we strongly recommend using a traceable shipping service.

If a return shipment is lost before reaching the designated return location, responsibility will be determined in accordance with applicable law and the circumstances of the return.

15. Original Shipping Charges

When a consumer validly exercises the statutory right of withdrawal for an entire order, we will refund the standard outbound delivery charges where required by law.

Additional delivery charges resulting from the customer selecting a shipping method more expensive than the least expensive standard delivery method offered by us are generally not refundable.

If only part of an order is returned, outbound shipping costs will be handled according to applicable law and the circumstances of the order.

16. Refunds for Promotional or Discounted Products

Products purchased during promotions or with discount codes remain subject to applicable statutory consumer rights.

Where a refund is approved, the refund will normally correspond to the amount actually paid for the returned product, taking into account any discounts applied to the original transaction.

17. Bundles and Promotional Offers

If products were purchased as part of a bundle, multi-buy offer, gift promotion, or other promotional arrangement, returning only part of the promotional purchase may affect the amount eligible for refund.

Any adjustment will be made transparently and in accordance with applicable law.

18. Gifts

If an item was purchased as a gift, the refund will generally be issued to the original payment method used to purchase the item unless otherwise required by law or expressly agreed.

19. How to Request a Return or Withdrawal

To request a return, report a defective product, or exercise your statutory right of withdrawal, contact:

Company: info@spraygroundx.shop
Email: info@info@spraygroundx.shop

Please include:

• Your full name;

• Your order number;

• The product you wish to return;

• Whether you are exercising your statutory right of withdrawal or reporting an issue; and

• Any relevant photographs or supporting information if the product is damaged, defective, or incorrect.

We will provide the appropriate instructions for your request.

20. Model Withdrawal Statement

You may use the following wording if you wish to exercise your right of withdrawal:

I hereby give notice that I withdraw from my contract of sale for the following goods purchased from info@spraygroundx.shop.

Please include your order number, the goods concerned, your name, and the date of your request and send the notice to:

info@info@spraygroundx.shop

Use of this wording is optional. Any clear statement communicating your decision to withdraw may be sufficient where permitted by law.

21. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace any rights that cannot legally be excluded or restricted under German or European Union consumer protection law.

If any provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

22. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our operations, applicable laws, regulatory requirements, or Shopify store practices.

The version published on our website at the relevant time will apply, subject to any mandatory consumer rights that apply to your purchase.

23. Contact Us

If you have questions regarding cancellations, returns, refunds, defective products, or your statutory consumer rights, please contact us:

Company: info@spraygroundx.shop
Customer Service Email: info@info@spraygroundx.shop

We will review your request and provide assistance in accordance with this policy and applicable consumer protection law.