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Welcome to info@spraygroundx.shop.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, services, and related features. Throughout these Terms, "we", "us", and "our" refer to info@spraygroundx.shop.

By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law.

These Terms are intended to apply to customers in Germany and are subject to mandatory German and European Union consumer protection laws.

Company: info@spraygroundx.shop
Customer Service Email: info@info@spraygroundx.shop

1. Scope of These Terms

These Terms apply to all contracts, purchases, orders, and use of services made through info@spraygroundx.shop.

Additional policies available on our website, including our:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy; and

• Legal Notice

form part of the information governing your relationship with us where applicable.

If any provision of these Terms conflicts with mandatory consumer protection law, the mandatory legal provision will prevail.

2. Shopify Platform

Our online store is hosted and operated using Shopify's e-commerce platform.

Shopify provides the technical infrastructure that enables us to present and sell products online.

Your use of certain payment, checkout, technical, or other Shopify-related functionality may also involve services provided by Shopify or third-party service providers.

We remain responsible for our obligations to customers as the seller where required by applicable law.

3. Eligibility to Use Our Store

You may use our store only if you have the legal capacity required to enter into the relevant transaction.

If you are under the age at which you can independently enter into a binding purchase contract under applicable law, you may place an order only with the consent or involvement of your parent or legal guardian where required.

You must not use our website or products for unlawful or fraudulent purposes.

4. Product Information

We make reasonable efforts to provide accurate information about products offered through our store.

Product pages may include:

• Product descriptions;

• Images;

• Available colors;

• Sizes;

• Materials;

• Measurements;

• Specifications;

• Prices; and

• Availability information.

Colors and appearance may vary slightly depending on lighting, photography, display settings, screen characteristics, manufacturing variations, and other reasonable factors.

Nothing in this section limits your statutory rights if goods do not conform to the contract or are materially different from their description.

5. Product Availability

All products are subject to availability.

Placing a product in your shopping cart does not reserve that product.

In exceptional circumstances, an item may become unavailable after an order has been submitted.

If we cannot supply an ordered product, we will inform you and, where payment has already been collected, refund the applicable amount using the original payment method unless another lawful method is agreed.

6. Prices

The price displayed for a product at the time an order is placed will generally be the price applicable to that order, subject to correction of obvious errors and applicable law.

Where required by law, prices presented to consumers will include applicable taxes.

Any additional charges that apply to an order will be disclosed before the customer submits an order where required.

We reserve the right to change prices for future purchases. Price changes do not normally affect orders for which a binding contract has already been concluded.

7. Price Reductions and Promotions

Promotions, sales, discount codes, and special offers may be subject to specific conditions.

Where price reductions are advertised to consumers in Germany or the European Economic Area, we will apply applicable pricing transparency requirements.

Promotional offers:

• May have a defined validity period;

• May apply only to selected products;

• May not be combinable with other discounts;

• May be subject to reasonable purchase conditions; and

• May end when the stated promotion period expires or available promotional stock is exhausted.

Mandatory consumer rights remain unaffected.

8. Placing an Order

To place an order, you must follow the checkout process and provide the information reasonably required to complete the transaction.

Before submitting your order, you will have an opportunity to review relevant order information, including selected products, quantities, prices, shipping details, and payment information.

You are responsible for checking your order information before completing the purchase.

Submitting an order constitutes an offer to purchase the products included in the order.

9. Formation of the Purchase Contract

Products displayed on our website do not necessarily constitute a legally binding offer to sell. They generally constitute an invitation for customers to submit an order.

After you place an order, you may receive an automated order confirmation acknowledging receipt of the order.

An automated acknowledgment of receipt does not necessarily constitute acceptance of an order unless expressly stated otherwise.

A binding purchase contract is formed when we expressly accept the order or otherwise confirm acceptance in accordance with the checkout and order process, subject to applicable law.

We reserve the right to reject an order where there is a legitimate reason to do so, including suspected fraud, product unavailability, payment failure, or an obvious pricing or technical error.

Nothing in this section permits cancellation or rejection of an order in violation of applicable consumer law.

10. Payment

Available payment methods will be displayed during checkout.

Depending on the payment method selected, payments may be processed by Shopify Payments or another authorized third-party payment provider.

By providing payment information, you confirm that you are authorized to use the selected payment method.

You agree to provide accurate billing and payment information.

An order may not be processed if payment authorization fails or the payment provider rejects the transaction.

11. Payment Security

Payment information may be processed directly by authorized payment providers.

We use Shopify and applicable payment providers to facilitate secure payment processing.

Customers should not send complete payment card details to our customer service email unless specifically instructed through a secure and authorized payment process.

12. Order Confirmation

After an order is submitted, customers will generally receive an electronic confirmation using the contact information provided during checkout.

Customers are responsible for ensuring that their email address and other contact information are accurate.

Please review your order confirmation and contact us promptly at info@info@spraygroundx.shop if you identify an error.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery estimates are estimates unless a specific binding delivery date has been expressly agreed.

Where applicable, we will provide customers with available tracking or shipping information after dispatch.

Customers must provide a complete and accurate delivery address.

Nothing in these Terms limits any mandatory rights relating to delayed or failed delivery.

14. Delivery Problems

If a shipment is delayed, damaged, missing, or otherwise affected by a delivery problem, please contact:

info@info@spraygroundx.shop

We will investigate the issue and provide an appropriate solution in accordance with applicable law and our Shipping Policy.

The allocation of risk during transportation will be determined according to applicable consumer law.

15. Right of Withdrawal for Consumers

Consumers purchasing products online in Germany or elsewhere in the European Union generally have a statutory right to withdraw from a distance contract within 14 days without providing a reason, subject to statutory exceptions.

For purchases of goods, the withdrawal period generally begins after the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise the right of withdrawal, you must clearly communicate your decision to withdraw before the applicable withdrawal period expires.

Withdrawal requests may be sent to:

info@info@spraygroundx.shop

Further information concerning returns, withdrawal procedures, refunds, and return shipping is provided in our Return and Refund Policy.

16. Effects of Withdrawal

Where you validly exercise a statutory right of withdrawal, we will refund payments in accordance with applicable law.

Where legally required, this includes the cost of the least expensive standard delivery method offered for the applicable order.

Additional costs resulting from your decision to choose a more expensive delivery method than the least expensive standard delivery option offered by us may not be refundable.

For physical goods, we may be permitted to withhold reimbursement until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless another method is expressly agreed.

17. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply in circumstances specifically excluded by applicable law.

Depending on the type of product or service, exceptions may include certain:

• Custom-made or clearly personalized goods;

• Perishable goods;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been removed;

• Goods that become inseparably mixed with other goods after delivery;

• Certain sealed audio, video, or software products after unsealing; and

• Certain digital content where legally applicable requirements concerning commencement of performance and loss of the withdrawal right have been satisfied.

An exception will only be applied where permitted by law.

18. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable statutory rights.

Customers wishing to return an item should contact:

info@info@spraygroundx.shop

Please do not send a product to an address appearing on a shipping package without first following the return instructions provided by us.

Nothing in our voluntary return procedures restricts any mandatory statutory right available to consumers.

19. Defective or Non-Conforming Goods

Products supplied to consumers must conform to the applicable purchase contract.

If you receive a product that is defective, damaged, incorrect, incomplete, or otherwise does not conform to the contract, please contact:

info@info@spraygroundx.shop

Depending on applicable law and the circumstances, you may have statutory rights to remedies such as:

• Repair;

• Replacement;

• Price reduction; or

• Termination of the contract and reimbursement.

These rights are separate from the statutory 14-day right of withdrawal.

Nothing in these Terms excludes or limits mandatory statutory rights concerning defective or non-conforming goods.

20. Statutory Consumer Rights

Customers purchasing as consumers in Germany benefit from mandatory rights provided under German and European Union consumer protection law.

Our policies, product descriptions, promotional statements, or these Terms are not intended to exclude or reduce rights that cannot legally be excluded or reduced.

Where mandatory consumer law provides greater protection than these Terms, the mandatory legal protection will apply.

21. Order Changes and Cancellations

If you need to change or cancel an order before shipment, contact us as soon as possible:

info@info@spraygroundx.shop

We will make reasonable efforts to process your request, but an order may already have entered fulfillment or shipping and therefore may no longer be capable of being changed before dispatch.

This does not affect any statutory right of withdrawal or other mandatory consumer right.

22. Accuracy of Customer Information

You agree to provide accurate and complete information reasonably necessary to process your order.

This may include:

• Name;

• Email address;

• Telephone number;

• Billing information; and

• Delivery address.

We are not responsible for delays caused solely by materially incorrect information supplied by a customer where we have acted with reasonable care and where applicable law permits.

If you discover an error in your information, contact us promptly.

23. Customer Accounts

Certain store features may allow customers to create or use customer accounts.

You are responsible for taking reasonable steps to keep account credentials secure.

You should promptly notify us if you reasonably believe that your customer account has been accessed without authorization.

We may restrict account access where reasonably necessary to protect customers, prevent fraud, comply with law, or protect the security of our services.

24. Acceptable Use

You must not use our website to:

• Commit fraud;

• Violate applicable law;

• Introduce malicious software;

• Attempt unauthorized access to systems or accounts;

• Interfere with website security;

• Collect personal information unlawfully;

• Misrepresent your identity for fraudulent purposes;

• Conduct unauthorized automated extraction of website information; or

• Infringe intellectual property or other legal rights.

We may take reasonable measures to protect our website and users from unlawful or abusive activity.

25. Intellectual Property

Unless otherwise stated, website content made available through info@spraygroundx.shop, including original text, graphics, layouts, and other original store materials, may be protected by intellectual property laws.

Nothing in these Terms transfers ownership of intellectual property rights to customers.

Third-party names, trademarks, images, software, or other materials remain the property of their respective owners where applicable.

Customers may use website content for normal personal shopping purposes but may not reproduce, commercially exploit, or distribute protected content without the permission required by law.

26. Third-Party Services

Our store may use or provide access to third-party services, including:

• Shopify;

• Payment processors;

• Shipping carriers;

• Analytics services;

• Customer support services; and

• Other technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services to the extent responsibility may lawfully be excluded.

Nothing in this section reduces our obligations as the seller under mandatory consumer law.

27. External Links

Our website may contain links to websites operated by third parties.

We do not control independent third-party websites and are not responsible for their content, availability, or privacy practices except where responsibility cannot legally be excluded.

Customers should review the applicable terms and privacy policies before using independent third-party services.

28. Reviews and Customer Content

Where customers are permitted to submit reviews, feedback, photographs, or other content, such content must not:

• Be unlawful;

• Be fraudulent or deliberately misleading;

• Infringe third-party rights;

• Contain malicious software;

• Contain unlawful discriminatory or abusive material; or

• Violate applicable law.

Where legally permitted, we may remove content that violates these requirements.

Nothing in this section authorizes manipulation of customer reviews or misleading presentation of consumer feedback.

29. Errors and Technical Problems

Occasionally, our website may contain typographical mistakes, technical errors, inaccurate availability information, or other obvious errors.

We may correct genuine errors where permitted by law.

If an error materially affects an order that has already been placed, we will handle the matter in accordance with applicable contract and consumer protection law.

We will not use this section to avoid a binding contractual obligation where doing so would violate mandatory law.

30. Website Availability

We aim to keep our website reasonably accessible but cannot guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur because of:

• Maintenance;

• Technical problems;

• Hosting issues;

• Security incidents;

• Third-party service failures; or

• Circumstances outside our reasonable control.

Where possible, we will take reasonable measures to restore service.

31. Privacy and Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains, among other matters:

• What personal data may be collected;

• Why information is processed;

• Legal bases for processing where applicable;

• How information may be shared;

• Data retention;

• International transfers where applicable; and

• Privacy rights.

Privacy inquiries may be sent to:

info@info@spraygroundx.shop

32. Marketing Communications

Where required by applicable law, promotional electronic communications will be sent only after obtaining the necessary consent or where another lawful basis exists.

Customers may unsubscribe from marketing communications using the unsubscribe function provided in the relevant communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to orders, payments, shipping, returns, refunds, security, or customer service.

33. Fraud Prevention

We may take reasonable steps to prevent fraudulent transactions and protect our customers and business.

This may include verifying:

• Order information;

• Payment information;

• Billing information;

• Delivery information; or

• Transaction characteristics.

An order may be delayed or rejected where there is a reasonable and legitimate fraud or security concern, subject to applicable law.

34. Limitation of Liability

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

In particular, nothing in these Terms is intended to exclude or unlawfully limit liability arising from:

• Intentional misconduct;

• Gross negligence;

• Injury to life, body, or health;

• Mandatory product liability;

• Fraudulent concealment;

• An expressly assumed guarantee; or

• Other liability that cannot be excluded under applicable law.

For breaches caused by ordinary negligence, any limitation of liability will apply only to the extent permitted by German law.

Mandatory consumer rights remain unaffected.

35. Indemnification

Nothing in these Terms requires a consumer to indemnify us in circumstances where such an obligation would be unfair, disproportionate, or unenforceable under applicable consumer law.

Customers remain responsible for losses or claims resulting from their own unlawful conduct where liability exists under applicable law.

36. Force Majeure and Events Beyond Reasonable Control

We will not be responsible for delays or failures caused by events beyond our reasonable control to the extent permitted by law.

Such events may include:

• Natural disasters;

• Serious transportation disruptions;

• Government restrictions;

• War or civil disturbances;

• Major telecommunications failures;

• Significant infrastructure failures; or

• Other comparable events beyond reasonable control.

We will take reasonable steps to minimize the effects of such circumstances.

Mandatory consumer rights concerning delivery, cancellation, refunds, or other remedies remain unaffected.

37. Changes to These Terms

We may update these Terms from time to time to reflect changes in our store, services, technology, or applicable legal requirements.

Changes will generally apply to future use of our website and future orders.

Changes will not retroactively remove contractual or statutory rights relating to a purchase already completed unless expressly permitted by applicable law.

The current version will be published on our website.

38. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any invalid provision will be handled in accordance with applicable law rather than interpreted in a way that unlawfully disadvantages consumers.

39. No Waiver of Rights

A failure or delay by either party to exercise a legal or contractual right does not necessarily constitute a permanent waiver of that right.

Mandatory consumer rights cannot be waived where applicable law prohibits such waiver.

40. Governing Law

These Terms and contracts concluded through our store are governed by applicable law.

To the extent a choice of law is legally permitted, German law applies.

If you are a consumer who ordinarily resides in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law that would otherwise be applicable.

41. Jurisdiction

Any dispute concerning these Terms or a purchase through our store will be handled by the courts having jurisdiction under applicable law.

Nothing in these Terms restricts a consumer's mandatory rights concerning jurisdiction or access to courts.

42. Consumer Disputes

If you have a complaint concerning an order or our services, please contact us first so that we can review the issue:

info@info@spraygroundx.shop

Nothing in these Terms restricts your right to use any court, consumer protection authority, alternative dispute resolution mechanism, or other remedy available under applicable law.

43. Entire Agreement

These Terms, together with applicable policies and order information made available during the purchasing process, constitute the contractual framework governing use of our store and purchases from us, subject to mandatory law.

Any statutory information or consumer rights that cannot legally be excluded remain unaffected.

44. Contact Information

Questions concerning these Terms, products, orders, payments, shipping, returns, refunds, or customer service may be directed to:

Company: info@spraygroundx.shop
Customer Service Email: info@info@spraygroundx.shop

We will handle customer inquiries in accordance with these Terms and applicable German and European Union law.