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Thank you for shopping with info@spraygroundx.shop.
This Shipping, Delivery, Returns & Refund Policy explains our shipping methods, delivery times, shipping costs, order tracking, delivery issues, cancellations, returns, refunds, and your statutory consumer rights.
This policy applies to orders placed through info@spraygroundx.shop, including orders delivered to customers in Germany.
Company: info@spraygroundx.shop
Customer Service Email: info@info@spraygroundx.shop
1. Free Standard Shipping
We provide FREE STANDARD SHIPPING ON ALL ORDERS.
There is no standard shipping charge for orders placed through our online store.
Standard Shipping Cost: €0.00
No minimum purchase amount is required to qualify for free standard shipping unless a different condition is clearly disclosed before an order is placed.
Any optional premium, express, or alternative delivery service, if offered in the future, will be clearly displayed together with any applicable additional charge before checkout.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The estimated delivery period generally begins after your order has been successfully confirmed.
Delivery times are estimates unless a specific binding delivery date has been expressly agreed.
Actual delivery times may occasionally be affected by circumstances such as:
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Carrier delays;
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High order volumes;
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Public holidays;
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Severe weather;
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Transportation disruptions;
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Customs or border processing where applicable;
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Incorrect or incomplete delivery information;
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Remote delivery locations;
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Security or fraud verification; or
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Other circumstances reasonably outside our control.
If we become aware of a significant delivery problem affecting your order, we will make reasonable efforts to provide appropriate information or assistance.
Your mandatory rights under applicable German and European Union consumer law remain unaffected.
3. Order Confirmation
After successfully placing an order, you will generally receive an order confirmation using the email address provided during checkout.
Please review the confirmation carefully.
Customers are responsible for providing accurate:
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Full name;
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Email address;
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Telephone number, where requested;
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Billing information; and
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Shipping address.
If you discover an error in your order information, contact us as soon as possible at:
We will make reasonable efforts to correct the information before the order is shipped.
4. Order Processing
Orders are reviewed and prepared for shipment after successful order confirmation and, where applicable, payment authorization.
Order processing may include:
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Payment verification;
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Order verification;
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Inventory confirmation;
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Fraud-prevention checks;
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Packaging; and
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Preparation for carrier collection.
Where additional verification is reasonably required, we may contact you using the information provided with your order.
5. Shipping Method
All qualifying orders are shipped using our Free Standard Shipping service.
The specific carrier used may vary depending on:
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Delivery destination;
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Product type;
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Warehouse location;
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Carrier availability; and
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Logistics requirements.
Customers cannot necessarily select the carrier used for standard delivery.
6. Shipping Confirmation and Tracking
Where tracking is available, we may send shipping confirmation and tracking information after an order has been dispatched.
Tracking information may require additional time to become active after the carrier receives the shipment.
You may use the tracking information provided to follow the progress of your delivery.
If tracking information does not update for an extended period, please contact us at:
7. Multiple Shipments
An order containing multiple products may occasionally be shipped in separate packages.
This may happen when:
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Products are stored at different fulfillment locations;
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Products become ready for dispatch at different times;
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Shipping separately provides a more efficient delivery method; or
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Logistics circumstances require separate shipments.
If your order is divided into multiple packages, packages may arrive on different dates.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
8. Delivery Address
Customers must provide a complete and accurate delivery address when placing an order.
Please verify the following information before completing checkout:
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Recipient name;
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Street address;
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Building or apartment number where applicable;
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Postal code;
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City;
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Country; and
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Contact information.
If you notice an address error after placing an order, contact us immediately at:
We cannot guarantee that an address can be changed after fulfillment or shipment has begun.
9. Incorrect or Incomplete Addresses
If delivery cannot be completed because the address supplied by the customer is incorrect, incomplete, or invalid, the package may be delayed, returned, or otherwise affected.
If a package is returned to us because of an address problem, please contact us so that we can review the available options.
Any charges or deductions will only be applied where permitted by applicable law.
Mandatory consumer rights remain unaffected.
10. Delivery Attempts
Depending on the carrier, delivery may involve:
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Delivery to the specified address;
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Delivery to an authorized recipient;
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Delivery to a designated collection location;
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A further delivery attempt; or
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Other procedures determined by the carrier.
Customers should monitor available tracking information and carrier notifications.
11. Delayed Orders
Although our standard estimated delivery timeframe is 15–20 days, occasional delays may occur.
If your order has not arrived within the expected timeframe, contact us at:
Please include your order number so that we can investigate the shipment.
We may review:
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Tracking information;
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Carrier records;
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Delivery status;
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Shipping address information; and
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Relevant fulfillment information.
Where legally required, customers retain statutory remedies for delayed delivery.
12. Significantly Delayed Delivery
If goods are not delivered within the agreed delivery period, applicable German and European Union consumer law may provide additional rights.
Where legally required, the customer may provide an additional reasonable period for delivery.
If delivery still does not occur within an applicable additional period, the customer may have the right to terminate the contract and receive reimbursement, subject to applicable law.
Nothing in this policy restricts mandatory rights relating to delayed or failed delivery.
13. Lost Packages
If tracking indicates that a package may have been lost, contact:
We will investigate the issue using available carrier and fulfillment information.
Where the package is confirmed lost before legal delivery to the customer, we will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
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Replacement; or
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Refund.
We will not require customers to bear a loss that legally remains the responsibility of the seller.
14. Packages Marked Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check the delivery location;
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Check with household members;
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Check with neighbors where appropriate;
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Check any designated safe location;
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Review carrier notifications; and
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Contact the carrier if appropriate.
If you are still unable to locate the package, contact:
We will review the circumstances and available delivery information.
Any determination regarding responsibility will be made in accordance with applicable law.
15. Damaged Packages
Please inspect your order after delivery.
If the package or goods arrive visibly damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the issue;
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Photographs of the damaged product where reasonably possible;
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Photographs of the packaging where relevant; and
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Any other information that may help us investigate the problem.
Photographs assist us in assessing shipping damage but do not limit statutory rights where providing photographs is impossible or unreasonable.
16. Incorrect Items
If you receive a product that is different from what you ordered, contact us at:
Please provide your order number and information about the item received.
Where we have supplied an incorrect product, we will provide an appropriate remedy in accordance with applicable law.
17. Missing Items
If an item appears to be missing from your order, first check whether your order has been divided into multiple shipments.
If no additional shipment is indicated, contact us at:
We will investigate and, where appropriate, arrange a replacement or refund.
18. Customs and International Shipping
Where orders cross international borders, packages may be subject to customs procedures and other import requirements.
Where taxes, duties, or charges apply, their treatment will be determined by the checkout information provided to the customer and applicable law.
We will not impose undisclosed mandatory charges in violation of applicable consumer law.
19. Order Cancellation Before Shipment
If you wish to cancel an order before it has been dispatched, contact us as soon as possible:
Please include your order number.
We will make reasonable efforts to cancel an order before shipment.
However, we cannot guarantee that an order can be stopped once fulfillment or shipping has begun.
If an order has already been dispatched, applicable statutory withdrawal rights remain available.
20. 14-Day Statutory Right of Withdrawal
Consumers purchasing online in Germany and elsewhere in the European Union generally have a statutory right to withdraw from a distance purchase within 14 days, without giving a reason, subject to statutory exceptions.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
If multiple goods from one order are delivered separately, the applicable withdrawal period will be determined in accordance with applicable law.
To exercise your right of withdrawal, you must clearly inform us of your decision before the applicable withdrawal period expires.
Send your withdrawal notice to:
You do not need to provide a reason for exercising a valid statutory right of withdrawal.
21. How to Request a Return
To request a return, contact:
Please provide:
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Your name;
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Your order number;
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The product you wish to return; and
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A clear statement that you wish to return the product or exercise your right of withdrawal.
If the product is defective, damaged, incorrect, or incomplete, please also provide information describing the problem.
We will provide appropriate return instructions.
Do not send a return to the address shown on the original parcel or shipping label unless we have confirmed that it is the correct return location.
22. Time for Returning Goods After Withdrawal
After exercising a valid statutory right of withdrawal, goods must be returned within the period required by applicable law.
Customers should send the goods without undue delay after notifying us of their withdrawal.
Please retain proof of return shipment until the return and refund have been completed.
23. Return Condition
Customers may inspect goods to determine their nature, characteristics, and functioning in a manner comparable to what would reasonably be possible in a physical store.
Customers may be responsible for a reduction in value resulting from handling that exceeds what is necessary to establish the nature, characteristics, and functioning of the goods.
Where reasonably possible, returned products should include:
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The product;
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Included components;
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Included accessories; and
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Original product packaging.
The absence of original packaging does not automatically eliminate mandatory statutory rights.
24. Return Shipping Costs for Change-of-Mind Withdrawals
For a return made solely because a customer exercises the statutory right of withdrawal without the product being defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the goods where permitted by applicable law.
Customers should contact us before returning goods so that the correct return instructions can be provided.
25. Returns of Defective, Damaged, or Incorrect Goods
If goods are defective, damaged, incorrect, or otherwise fail to conform to the purchase contract, contact:
Where we are legally responsible for the issue, the customer will not be required to bear return costs that must legally be borne by the seller.
Depending on the circumstances and applicable law, available remedies may include:
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Repair;
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Replacement;
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Price reduction; or
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Refund.
These statutory rights are separate from the 14-day right of withdrawal.
26. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods where an exception is expressly permitted by applicable law.
Examples may include:
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Goods made to the customer's specifications;
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Clearly personalized goods;
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Goods that deteriorate or expire rapidly;
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Sealed goods unsuitable for return for health protection or hygiene reasons after unsealing;
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Goods that become inseparably mixed with other items after delivery; and
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Other products or services legally excluded from the statutory withdrawal right.
An exception will only be applied where permitted by applicable German or European Union law.
27. Refunds Following a Valid Withdrawal
Where a customer validly exercises the statutory right of withdrawal, we will reimburse payments that must be refunded under applicable law.
Where legally required, reimbursement includes the cost of the least expensive standard delivery method offered by us.
Because our standard shipping is free, the standard outbound shipping charge for qualifying orders is:
€0.00
If an optional delivery service costing more than standard shipping was selected, the additional amount paid for that upgraded service may not be refundable where permitted by law.
28. Refund Timing
Refunds following a valid statutory withdrawal will be processed within the period required by applicable law.
For returns involving physical goods, we may withhold reimbursement until:
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We have received the returned goods; or
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You provide evidence that the goods have been sent back,
whichever occurs first, where permitted by law.
29. Refund Method
Refunds will generally be issued using the same payment method used for the original transaction unless another method is expressly agreed.
We do not charge customers an additional fee solely for receiving an approved refund.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to credit the amount to your account.
30. Refund Amount
For an approved full refund, the refund generally covers the amount legally refundable for the applicable products.
Where the statutory right of withdrawal applies to an entire order, any legally refundable standard outbound delivery charges will also be reimbursed.
Because all standard orders are shipped free of charge, the standard shipping amount paid by the customer is normally:
€0.00
31. Partial Returns
If you return only part of an order, the refund will generally correspond to the amount paid for the qualifying returned products, subject to applicable discounts and mandatory law.
The treatment of any promotion, bundle discount, or order-level discount will be calculated in accordance with the terms of the promotion and applicable consumer protection law.
32. Sale and Discounted Items
Products purchased at a discount or during a promotion remain covered by applicable statutory consumer rights.
Where a valid refund is due, the refund will generally be based on the amount actually paid for the product.
A discounted price does not remove statutory withdrawal or guarantee rights.
33. Exchanges
If you would like a different product, variation, or size, contact us at:
Where direct exchanges are not available, you may return the original qualifying item under the applicable return procedure and place a new order.
Any statutory rights remain unaffected.
34. Refused Deliveries
Simply refusing a parcel does not necessarily constitute a clear exercise of the statutory right of withdrawal.
If you wish to withdraw from your purchase, please clearly notify us at:
This helps ensure that your request can be correctly identified and processed.
35. Unclaimed Packages
If a package is not collected from a carrier or collection location and is returned, please contact us.
We will review the circumstances of the order and provide the appropriate next steps.
Any refund, reshipment, or deduction will be handled in accordance with applicable law.
36. Return Shipment Tracking
When customers are responsible for arranging a return shipment, we strongly recommend using a traceable delivery method and retaining proof of shipment.
This helps demonstrate that the return was sent within the applicable return period.
37. Statutory Guarantee Rights
Consumers in Germany and the European Union have mandatory rights relating to goods that are defective or fail to conform to the purchase contract.
These rights exist independently of the 14-day statutory right of withdrawal.
Nothing in this policy limits or replaces mandatory statutory guarantee or conformity rights.
38. Customer Responsibility
Customers should:
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Provide accurate delivery information;
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Monitor tracking information where available;
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Review the package after delivery;
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Contact us if an order has not arrived;
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Report defective, damaged, incorrect, or missing goods; and
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Follow return instructions provided by our customer service team.
These responsibilities do not reduce any mandatory consumer rights.
39. Circumstances Outside Our Reasonable Control
Delivery may occasionally be affected by circumstances outside our reasonable control, such as major transportation interruptions, natural disasters, carrier disruptions, government restrictions, or other exceptional events.
We will make reasonable efforts to assist customers affected by significant disruptions.
This provision does not exclude or limit any liability or consumer remedy that cannot legally be excluded.
40. Mandatory Consumer Rights
Nothing in this Shipping, Delivery, Returns & Refund Policy is intended to exclude, restrict, or replace any mandatory right available to consumers under German or European Union law.
Where any provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.
41. Changes to This Policy
We may update this policy from time to time to reflect changes in:
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Shipping arrangements;
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Carrier services;
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Store operations;
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Shopify functionality;
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Legal requirements; or
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Consumer protection requirements.
Changes will not retroactively remove mandatory rights relating to orders already placed.
The current version of this policy will be published on our website.
42. Contact Us
For questions concerning shipping, delivery, tracking, cancellations, returns, refunds, damaged products, missing orders, or other order-related issues, please contact:
Company: info@spraygroundx.shop
Customer Service Email: info@info@spraygroundx.shop
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
Shipping Summary
Shipping Method: Free Standard Shipping
Shipping Cost: €0.00
Estimated Delivery Time: 15–20 days
Customer Service Email: info@info@spraygroundx.shop
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